Course Enrollment and Access
All online courses are delivered through Canvas™ Learning Management System via jcsu.instructure.com.
Students are uploaded hourly each day once courses are created by the University Registrar. Please allow at least two of these uploads to occur on the day that you validate, before contacting Canvas Help to resolve the issue.
Users who are enrolled in or teaching a hybrid or online course at JCSU will automatically be added to class rosters in Canvas. Course rolls are updated hourly each day with enrollment data from Jenzabar. You must have your JCSU network ID and password (the same credentials to access your email) to log into Canvas
Logging in to Canvas
Step 1: To log into Canvas, visit http://jcsu.instructure.com
Step 2: Use your JCSU network ID and password
Step 3: Choose ‘Work or school account’ option (you may be prompted to enter your ID and password again)
Step 4: On the left click on ‘Dashboard’
Step 5: Click the course name to go to the page for the course
For assistance click on the ‘Help’ link in the lower left-hand corner of the site. There you will find various avenues for technical support including email ticket, chat, and telephone. This assistance is available 24 hours a day, 7 days a week.
The eLearning Department also provides guided knowledgebases for students and faculty. The following link provides access to the latest Canvas information, frequently asked questions, and instructional videos.
Password assistance is provided by the JCSU Information Technology Department. Go to http://adportal.jcsu.edu to change, and/or reset your password. Also, familiarize yourself with the Password Policy Information linked at the bottom of the page for important password conditions and restrictions.
Today’s technology environment is ever changing, therefore it is impractical for Johnson C. Smith University to recommend specific hardware performance requirements to students. In general, the technical requirements below govern acceptable computer interaction with Canvas. It is the responsibility of all students to have regular and unlimited access to the computing technology they need for their courses.
Minimum Technical Specifications
(Use a computer 5 years old or newer when possible)
• Windows XP SP3 and newer
• Mac OSX 10.6 and newer
• Linux – chromeOS
Mobile Operating System Native App Support
• iOS 7 and newer
• Android 2.3 and newer
Computer Speed and Processor
• 1GB of RAM
• 2GHz processor
• Minimum of 512kbps
Canvas supports the last two versions of every browser release. We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.
Canvas supports the two most recent versions of Flash and popular web browsers only. Some supported browsers may still produce a banner stating ‘Your browser does not meet the minimum requirements for Canvas’. If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies.
The following may be needed to view the activities and links in your Canvas course:
➢ Flash Player – is required in several places in Canvas: media recording/streaming and viewing as well as uploading files to a course or an assignment. Other than these features, Flash is not required to use most areas of Canvas.
➢ Adobe Reader
➢ Java plug-in – is required for screen sharing in Conferences. Please note that some browsers do not support Java.
Otherwise, there are no other browser plug-ins used by Canvas
Also be sure to have cookies enabled and pop-ups unblocked.
For further information regarding eLearning at JCSU, contact us at email@example.com
Online Degree Complaint Process
Johnson C. Smith University (JCSU) has established student grievance policies and procedures to provide a method for aggrieved students to express substantive complaints about University administration and staff members and have them resolved in a timely manner. This complaint process for courses taken in online programs mirrors the onsite academic complaints and are described below and are available in the JCSU Written Student Grievance Policy as outlined in the University Catalog (p. 319).
Grievances Involving Academic Concerns
In the event of a grievance regarding an Academic issue, the aggrieved student must initiate the process.
• This requires bringing the grievance to the person against whom it is being made, such as instructor, staff person or administrator. If the grievance is resolved at this time, no further action is needed but both student and respondent should keep a record of the complaint with copies forwarded to the Council of Deans.
• If the grievance is not resolved, the student is entitled to bring the concern to the supervisor of the person against whom the complaint is being made, such as a Department Chair. If the grievance is resolved with this person, no further action is needed but student and both respondents should keep a record, and the person against whom the complaint was made should be informed of the resolution, with copies forwarded to the Council of Deans.
• If the grievance is not resolved, the same procedure moves up the leadership chain, such as to College Dean, Council of Deans, Executive Vice President, then the President. A determination by the Office of the President is final.
Additional Complaint Options
If you are not satisfied with the outcome of the complaint process, you may choose to file a complaint by filling out the SARA-NC Complaint form, which can be found here: http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf
For additional information please visit the SARA North Carolina Student Complaint Process page: http://www.saranc.org/Complaint.html
Complaints may also be filed with the Southern Association of Colleges and Schools Commission on Colleges by filling out the SACSCOC Student Complaint form. (PDF)
North Carolina Students may also choose to file a complaint by visiting the State of North Carolina Post-Secondary Education Complaints page.
Students outside of North Carolina should visit the State Higher Education Executive Officer Association (SHEEO) for information on filing complaints in your home state.