Online State Authorization
Notice for applicants from outside the State of North Carolina.
Admission of Metropolitan College applicants residing outside the state of North Carolina to an online degree program offered by Johnson C. Smith University is dependent upon JCSU’s ability to secure authorization from the applicant’s state of residence, if such authorization is required. If you have any questions, please contact Johnson C. Smith e-Learning at 704-378-1253.
Metropolitan College is authorized to offer Degree Programs in all 50 states.
Courses and programs incorporating a “field experience” are covered by the provisions of SARA. Under SARA a “field experience” means a student learning experience under the oversight of a supervisor, mentor, faculty member or other qualified professional, located in the host state, who has a direct or indirect reporting responsibility to the institution where the student is enrolled, whether or not credit is granted. Examples include practicum and internships.
Johnson C. Smith University currently does not have degree programs that lead to professional licensure.
Online Degree Complaint Process
Johnson C. Smith University (JCSU) has established student grievance policies and procedures to provide a method for aggrieved students to express substantive complaints about University administration and staff members and have them resolved in a timely manner. This complaint process for courses taken in online programs mirrors the onsite academic complaints and are described below and are available in the JCSU Written Student Grievance Policy as outlined in the University Catalog (p. 319).
Grievances Involving Academic Concerns
In the event of a grievance regarding an Academic issue, the aggrieved student must initiate the process.
• This requires bringing the grievance to the person against whom it is being made, such as instructor, staff person or administrator. If the grievance is resolved at this time, no further action is needed but both student and respondent should keep a record of the complaint with copies forwarded to the Council of Deans.
• If the grievance is not resolved, the student is entitled to bring the concern to the supervisor of the person against whom the complaint is being made, such as a Department Chair. If the grievance is resolved with this person, no further action is needed but student and both respondents should keep a record, and the person against whom the complaint was made should be informed of the resolution, with copies forwarded to the Council of Deans.
• If the grievance is not resolved, the same procedure moves up the leadership chain, such as to College Dean, Council of Deans, Executive Vice President, then the President. A determination by the Office of the President is final.
NC Post-Secondary Education Complaint Process
In the event our internal resolution to your grievance fails to reach a satisfying resolution, students may continue the grievance process with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Policy (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the grievance to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
SACSCOC Student Complaint Process
Johnson C. Smith University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). If for some reason the grievance is not satisfactorily resolved, the next step would be to file a complaint with Johnson C. Smith University’s accrediting agency. Students who file a grievance with the accrediting agency should follow the SACSCOC Complaint Procedure. The contact information for SACS is:
Southern Association of Colleges and Schools
1866 Southern Lane
Decatur, Georgia 30033-4097
Additional Complaint Options
If you are not satisfied with the outcome of the complaint process, you may choose to file a complaint by filling out the SARA-NC Complaint form.
North Carolina State Education Assistance Authority
c/o SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
T: (855) 727-2162
NCSEAA (SARA-NC) Complaint Process
NCSEAA (SARA-NC) Complaint Form
Complaint Resources by State
Student Complaint Information by State and Agency